Privacy Policy

OUR COMMITMENT TO PROTECT YOUR PRIVACY

LOAN CENTRAL PTY LTD
ABN 30 600 162 472
ACN 600 162 472

Website: yourloancentral.com.au
Email: support@yourloancentral.com.au

(collectively referred to as “Loan Central”, “we”, “us”, or “our”)

OUR COMMITMENT

Loan Central Pty Ltd seeks to provide high-quality financial brokerage services by connecting customers with suitable lenders offering unsecured personal loans.

We understand how important it is to protect your personal information. This Privacy Policy sets out how we collect, use, disclose, store and protect your personal information.

We will only collect, use and disclose personal information:

For the purposes set out in this Privacy Policy;
Where you have consented;
Where required or authorised by law; or
Where otherwise permitted under applicable privacy legislation.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

WHO IS LOAN CENTRAL PTY LTD?

Loan Central Pty Ltd is an Australian company operating a loan brokerage and aggregation service through yourloancentral.com.au.

We:

Introduce applicants to third-party lenders offering unsecured personal loans between $5,000 and $80,000;
Assess and process loan enquiries;
Facilitate communication between borrowers and lenders;
May receive broker fees (maximum 5%) and commissions from lenders;
May market financial products and related services.

We do not directly provide credit unless expressly stated.

WHAT IS PERSONAL INFORMATION?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include (but is not limited to):

Full name
Date of birth
Driver licence details
Contact details
Residential history
Employment details
Income and expense information
Assets and liabilities
Bank account information
Repayment history
Financial hardship information

SENSITIVE INFORMATION

Due to the nature of financial services, we may occasionally collect sensitive information, including:

Health information (for example, hardship applications or insurance products)
Information relating to vulnerability
Racial or ethnic background (only where legally required)

We will only collect sensitive information with your consent or where required by law.

We do not routinely collect information about religion, political views, trade union membership, sexual orientation or criminal history unless required and authorised.

CREDIT-RELATED PERSONAL INFORMATION

We may collect credit-related personal information, including:

Credit reports
Credit scores
Repayment history information
Default information
Court proceedings information
Insolvency information
Financial hardship arrangement details
Serious credit infringements
Credit eligibility information supplied by credit reporting bodies

This information is used to assess your loan suitability and creditworthiness.

WHY WE COLLECT YOUR PERSONAL INFORMATION

We collect personal and credit-related information to:

Assess and process loan applications;
Verify your identity;
Assess your financial situation and creditworthiness;
Facilitate introductions to lenders;
Manage broker relationships;
Conduct risk and fraud checks;
Comply with legal and regulatory obligations;
Handle complaints;
Improve our services;
Conduct marketing (where permitted);
Process employment applications.

If you apply as a guarantor, we may collect additional financial and personal information to assess your suitability.

If you do not provide required information, we may be unable to process your application.

HOW WE COLLECT PERSONAL INFORMATION

We collect information when you:

Visit our website;
Submit an enquiry or application;
Contact us by phone or email;
Apply for accreditation as a broker or introducer;
Apply for employment;
Interact with us through third parties.

We may also collect information from:

Credit reporting bodies;
Identity verification providers;
Referrers or brokers;
Publicly available records;
Service providers;
Other parties authorised by you.

Where reasonable and practicable, we collect information directly from you.

If you provide information about another person (e.g., a guarantor), you must ensure you are authorised to do so.

HOW WE USE YOUR PERSONAL INFORMATION

We use personal information:

For the purpose for which it was provided;
For related secondary purposes;
For purposes you consent to;
As required or authorised by law.

This may include:

Matching you with suitable lenders;
Conducting credit checks;
Verifying your identity;
Managing complaints;
Performing data analytics;
Marketing financial products (unless you opt out).

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

Lenders and funders;
Credit reporting bodies;
Mortgage intermediaries;
Insurers (including where Payment Protection Insurance is required by a lender);
Valuers and service providers;
IT contractors and cloud providers;
Accountants, auditors and lawyers;
Debt collection agencies;
Government agencies where legally required;
Associated businesses offering financial products;
Any party you authorise.

By providing your information, you consent to these disclosures.

We may also disclose information:

In response to court orders;
To law enforcement agencies;
Under anti-money laundering legislation.

OVERSEAS DISCLOSURE

We may store or process personal information overseas, including through cloud storage providers.

Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy standards.

You acknowledge that overseas recipients may not be subject to Australian privacy laws.

CREDIT REPORTING BODIES

We may exchange credit information with credit reporting bodies including:

Equifax – www.equifax.com.au
illion – www.illion.com.au
Experian – www.experian.com.au

We use this information to:

Confirm identity;
Assess creditworthiness;
Evaluate loan applications;
Manage credit arrangements.

If you fail to meet repayment obligations or commit a serious credit infringement, this may be reported.

You may contact credit reporting bodies directly to:

Request access to your credit file;
Request corrections;
Opt out of pre-screening for marketing;
Place a ban period if you suspect fraud.

DIRECT MARKETING

We may contact you regarding:

Loan products;
Financial services;
Promotional offers;
Updates about our services.

You may opt out at any time by:

Clicking unsubscribe in emails; or
Contacting support@yourloancentral.com.au

We will not charge you for opting out.

COOKIES AND WEBSITE TRACKING

We use cookies and tracking technologies to:

Improve website performance;
Analyse traffic;
Customise your experience;
Enhance security.

You can disable cookies via browser settings, though this may impact website functionality.

We may collect IP addresses and browser data for security and analytics purposes.

ACCESSING YOUR PERSONAL INFORMATION

You may request access to personal or credit-related information we hold about you.

Requests can be made via:

Email: support@yourloancentral.com.au

We may charge a reasonable administrative fee.

We aim to respond within 30 days.

CORRECTING YOUR INFORMATION

If you believe your information is incorrect, incomplete or out-of-date, contact us.

We will:

Investigate your request;
Consult relevant credit reporting bodies if required;
Provide a response within required timeframes.

If we refuse correction, we will provide written reasons.

DENIAL OF ACCESS

We may refuse access where permitted by law, including:

Legal proceedings;
Vexatious requests;
Where disclosure would breach confidentiality or law.

We will explain our reasons if access is denied.

SECURITY OF YOUR INFORMATION

We take reasonable steps to protect your information, including:

Secure servers;
Encryption (SSL);
Access controls;
Secure cloud storage;
Monitoring systems;
Data destruction protocols.

When information is no longer required, it is securely destroyed or de-identified.

BUSINESS WITHOUT IDENTIFICATION

Where lawful and practicable, you may make general enquiries anonymously (for example, asking about interest rates).

However, loan applications require full identification.

GOVERNMENT IDENTIFIERS

If we collect government identifiers (such as tax file numbers), we:

Only use them as authorised by law;
Do not use them as general identifiers.

COMPLAINTS

If you have concerns about how we handle your personal information, contact:

Email: support@yourloancentral.com.au

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

PRIVACY CONTACT DETAILS

Privacy Officer
Loan Central Pty Ltd
Website: yourloancentral.com.au

Email: support@yourloancentral.com.au